Frequently Asked Questions

Here are some answers to some of our most frequently asked questions. If you can't find your question below, get in touch.

Find Your Part – Warranty options

The 'model number' is a unique identification code that is printed on all Electrolux appliances. It allows us to know exactly which parts fit your appliance

The model number will be printed on a rating-plate or sticker which is located on the base of the appliance

Over time, spare parts may be re-designed or improved, which in rare circumstances may change the look or colour of the part you require. If you have entered your appliance's model number, and the part you require is listed, this will be the correct part for your appliance

As the manufacturer, we only sell genuine Electrolux spare parts and accessories on this website

Please note, universal or pattern parts supplied by other retailers are not guaranteed to fit your appliance, may void your warranty, and are not recommended.

Customer Services may be unable to accurately diagnose what is faulty on your appliance over the phone or via email 
Click here for a list of authorised Electrolux Service Agents in your area who can assist.

If you think your faulty appliance is covered by an Electrolux warranty, you should contact Electrolux Customer Services – free call 0508 730 730 to enquire about service and repair options. Do not attempt to self-repair any electrical or service-only parts in your appliance as this may void the warranty.

A 12 month warranty applies for all spare parts, from date of purchase

There is no warranty on consumables i.e. bags and filters

Ordering & Delivery

By credit card - MasterCard and Visa ONLY

Orders will be dispatched by courier, taking approximately 3-5 working days to arrive. A signature will be required on delivery.

No - orders cannot be collected in person. Orders are only able to be dispatched via courier



Yes - all prices stated on our website include GST

A GST receipt will be posted following delivery and should be retained as proof of purchase